Policies & F.A.Q.

Refunds & Returns

Please keep your receipt. A receipt is required for all refunds/returns and exchanges.  We will gladly refund and fix and item that has a problem, but a receipt is required.

Non-food items in sellable condition can be exchanged for store credit within 30 days of the purchase date.

For food safety reasons, once a food item has left the store, it cannot be exchanged unless it is returned for a quality reason.  If a food item warrants a refund for quality reasons, we must be notified within 7 days of purchase via email to Jessica@RaisinCaneValdosta.com or call the store from where you made your purchase.

bring your receipt and the product label to exchange for store credit.  If possible, we would like you to return the entire item so that we can check for quality control.

Customer's name and phone number is required for all returns.


All refunds are issued in the form of a store credit

 

Check Acceptance Policy

-Home Address and Phone Number Must be Printed on check.  No P.O. Box

-Valid photo ID must match check

-We do not accept two party checks, counter  checks,
post dated checks, out of the area checks or un-personalized checks

There is a $30 or 5% service charge for all returned checks (whichever is greater)

We reserve the right to turn over the dishonored check to the District Attorney's office for prosecution in the event that the check and service charge is not paid within 10 days of notice.  Notices will be mailed through the U.S. Postal Service